GM scouring Twitter, Facebook to reach unhappy customers – latimes.com

Saginaw, Mich. – Those comments you posted on Twitter, venting about General Motors products, aren’t going unnoticed.

GM has a new team of customer-service agents scouring social media websites such as Twitter and Facebook, looking to reach out to people who’ve complained about problems with their GM vehicles and offering to help them.

“You’re kind of like a detective having to go through and see what’s going on,” said Sheri Haefele, one of GM’s social media agents.

Posted via web from Vancouver Internet Marketing Consultant – Brent Purves

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